Client Eligibility

To open and maintain a trading account, certain criteria must be met to ensure that the client is legally authorized and capable of trading responsibly. The following eligibility requirements are essential:

  • Legal Age
    You must be of legal age as defined by the laws of your country of residence to engage in financial trading.
  • Identification Verification
    You will need to submit valid government-issued identification documents to verify your identity. In some cases, proof of address such as a utility bill or bank statement will also be required.
  • Jurisdiction
    You must reside in a region where our services are legally permitted. Clients from restricted regions may not be eligible to use our platform due to local regulations.
  • Financial Suitability
    You must have the financial capability to handle the risks involved in trading leveraged instruments. Only invest funds that you can afford to lose.
  • Knowledge and Experience
    We encourage you to have a basic understanding of trading strategies, risks, and financial markets. You should assess your knowledge and experience before opening an account.
  • Agreement to Terms
    By signing up, you agree to our Terms and Conditions, Privacy Policy, and other related legal documents. A clear understanding of the associated risks is necessary before you begin trading.
  • KYC and AML Compliance
    We require you to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. This includes submitting accurate information during registration and maintaining compliance throughout your account’s lifecycle.

Account Setup and Verification

Opening and verifying your account involves the following steps:

Registration

  • Sign-Up Form: Complete the registration form with basic personal details such as your name, email, and country of residence.
  • Account Type Selection: Choose the account type (Standard, Professional, etc.) that best fits your trading preferences.
  • Account Preferences:
    • Trading Platform: Select whether you prefer to trade on MT4 or MT5.
    • Currency and Leverage: Choose your account’s base currency and desired leverage.

Verification Process

  • Identity Verification (KYC): Upload government-issued ID to verify your identity.
  • Address Verification: Provide a utility bill or bank statement that confirms your residential address.
  • Additional Information: You may be asked for details about your financial background and trading experience to assess your suitability for trading.

Funding the Account

  • Deposit Methods: Fund your account using payment methods like bank transfers, credit cards, or e-wallets.
  • Minimum Deposit: Ensure that the deposit meets the minimum requirement for the account type selected.

Account Review

  • Approval: Once your verification documents are reviewed and approved, your account will be activated for trading.
  • Access: Log into the platform using your credentials to start trading.

Trading Activities

Trading activities include all actions performed while buying and selling financial instruments on the platform. Here’s a breakdown of key activities:

Market Analysis

  • Fundamental Analysis: Study economic reports, corporate earnings, and geopolitical news to understand market trends.
  • Technical Analysis: Use price charts, indicators, and patterns to identify potential trading opportunities.

Strategy Development

  • Day Trading: Open and close multiple trades within the same day to profit from short-term price movements.
  • Swing Trading: Hold positions for several days or weeks to capitalize on medium-term trends.
  • Scalping: Execute many rapid trades to profit from small price movements.

Order Placement

  • Market Orders: Buy or sell an asset at the current market price.
  • Limit Orders: Set a preferred price at which you are willing to buy or sell an asset.
  • Stop Orders: Execute a trade when the price reaches a predetermined level.

Portfolio Management

  • Diversification: Spread investments across different assets to minimize risk.
  • Rebalancing: Regularly adjust the portfolio to maintain the desired asset allocation.

Risk Management

  • Stop-Loss Orders: Automatically close positions at a specific price to limit potential losses.
  • Hedging: Open positions in different markets to offset risks from other trades.

Automated Trading

  • Expert Advisors (EAs): Use algorithms to automatically execute trades based on predefined rules.
  • Copy Trading: Copy the trades of experienced traders directly into your account.

Client Obligations

When opening and managing an account, clients must adhere to several key obligations to ensure fair use of the platform:

  • Accurate Information
    You are responsible for providing accurate and complete personal and financial information. Any updates to your information should be promptly made.
  • Compliance with Terms
    Abide by our Terms and Conditions, platform rules, and applicable regulations while trading.
  • Legal Trading Activity
    Ensure that your trading activities are legal and comply with local laws. Fraudulent, illicit, or unauthorized activities are strictly prohibited.
  • Risk Awareness
    Acknowledge the risks of trading, particularly when using leveraged products like forex and CFDs. Use appropriate risk management strategies.
  • Secure Access
    Protect your login credentials and ensure that unauthorized individuals do not gain access to your account. Report any suspicious activity immediately.
  • Funding and Withdrawals
    Only use legitimate financial sources to fund your account and ensure that withdrawals comply with platform guidelines.
  • Trading Platform Use
    Use the platform responsibly. Avoid exploiting system errors or vulnerabilities, and ensure that your trading practices maintain market integrity.

Company Rights

We have certain rights and responsibilities in managing and providing access to the platform:

  • Account Management
    We have the right to verify your identity and financial background. Accounts that fail to meet compliance standards may be suspended or rejected.
  • Trading Platform Control
    Access to the platform may be restricted for maintenance, security, or in cases of unauthorized use. We can modify platform features as needed, with prior notice.
  • Monitoring and Reporting
    We reserve the right to monitor your trading activities for compliance with our rules. Any violations may be reported to the relevant authorities.
  • Fee Collection
    We may charge fees for trading, withdrawals, and other services, and these fees may be adjusted with prior notice.
  • Dispute Resolution
    We will handle disputes in accordance with our internal policies or relevant regulatory frameworks.
  • Policy Enforcement
    We enforce all terms, conditions, and rules to maintain a transparent and fair trading environment.

Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal data when you use our services.

  • Scope of the Policy
    This policy applies to anyone using our platform, including clients, visitors, and partners. It covers all personal, financial, and technical data we collect.
  • Data Collection
    We collect personal details during account setup, as well as financial and technical information for security and transactional purposes.
  • Purpose of Data Use
    We use your data to fulfill regulatory obligations, improve customer service, and conduct market research (with consent).
  • Data Storage and Protection
    Your data is securely encrypted and stored. Retention periods follow legal requirements and business needs.
  • Sharing and Disclosure
    Your data may be shared with service providers and regulatory authorities when required, but third parties are bound by confidentiality agreements.
  • Client Rights
    You can access, correct, delete, or restrict the use of your personal data. You can also withdraw consent for marketing or request data portability.

Risk Disclosure

This section outlines the risks involved in trading financial instruments:

  • Market Risks
    Market prices can fluctuate due to economic data, geopolitical events, and other factors. Instruments may become illiquid, leading to wider spreads and difficulty executing trades.
  • Leverage Risks
    Trading on margin can result in larger profits but also magnifies potential losses. A margin call or stop-out can result in position liquidation.
  • Execution Risks
    Slippage and delays can occur, particularly in volatile markets, leading to orders being executed at different prices than expected.
  • Trading Platform Risks
    Platform malfunctions or connectivity issues can disrupt trading and prevent order execution.
  • Instrument-Specific Risks
    Different instruments carry their own risks, such as forex volatility or regulatory uncertainty for cryptocurrencies.
  • Regulatory Risks
    Changes in trading regulations or taxation laws may affect market conditions and your trading activities.

Complaint Resolution

If you encounter an issue, here’s how to resolve it:

  • Contact Customer Support
    Reach out to us via email, live chat, or phone. We will review your complaint and try to resolve it promptly.
  • Escalation
    If the issue isn’t resolved, your complaint will be escalated to our Complaints Department. You can also submit a complaint directly to this department.
  • Investigation
    We will investigate the issue thoroughly, reviewing all necessary documents and information. We may request additional details if needed.
  • Resolution Proposal
    Once the investigation is complete, we will propose a solution. You can accept or dispute the outcome.
  • Further Escalation
    If you’re not satisfied with the resolution, you can escalate the matter to a relevant regulatory authority or an independent dispute body.
  • Continuous Improvement
    We use feedback from resolved complaints to enhance our services and reduce future issues.