Exness Terms and Conditions

Terms and Conditions is a legal document that defines the rights and responsibilities of both parties and provides clear instructions on how to use the Exness trading platform and services. 

1. Introduction

The Exness Terms and Conditions is a foundational document outlining the framework of the relationship between Exness and its clients. It serves as a guide that defines the responsibilities, rights, and obligations of both parties when using Exness’ trading platforms and services. By establishing clear rules and guidelines, Exness aims to foster a transparent and secure environment where traders can operate with confidence.

2. Client Eligibility

Client Eligibility sets the criteria that individuals must meet to open and maintain a trading account with Exness. It ensures that clients are legally authorized and suitable for trading financial instruments. Key eligibility requirements include:

1. Legal Age:
   • Clients must be of legal age as defined by the laws of their jurisdiction to engage in financial trading.
2. Identification Verification:
   • Clients must provide valid government-issued identification documents to verify their identity.
   • Proof of address, such as utility bills or bank statements, may also be required for residence verification.
3. Jurisdiction:
   • Clients must reside in jurisdictions where Exness is permitted to offer its services.
   • Individuals from restricted regions may not be eligible due to local regulations or Exness policy.
4. Financial Suitability:
   • Clients must have the financial capability to handle the risks associated with trading leveraged financial instruments.
   • They should only invest funds that they can afford to lose.
5. Knowledge and Experience:
   • Clients are encouraged to have a basic understanding of trading strategies, risks, and financial markets.
   • They should acknowledge their knowledge and experience when opening an account.
6. Agreement to Terms:
   • Clients must agree to Exness’ Terms and Conditions, Privacy Policy, and other relevant legal documents.
   • They should understand and accept the risks involved in trading before starting.
7. KYC and AML Compliance:
   • Clients must comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures to verify their legitimacy.
   • This includes providing accurate information during registration and maintaining compliance throughout the account lifecycle.

3. Account Setup and Verification

Account Setup and Verification is the process clients follow to open and verify their trading accounts with Exness. Here’s a step-by-step overview:

1. Registration:
   • Sign-Up Form: Fill out the registration form with personal details like name, email, and country of residence.
   • Account Type Selection: Choose a preferred account type (e.g., Standard or Professional) based on your trading preferences.
2. Account Preferences:
   • Trading Platform: Select your preferred trading platform (MT4 or MT5).
   • Currency and Leverage: Choose the base currency and appropriate leverage for the account.
3. Verification Process:
   • Identity Verification (KYC): Upload a government-issued ID like a passport or national identity card to verify your identity.
   • Address Verification: Provide a recent utility bill, bank statement, or official document to verify your residential address.
4. Additional Information:
   • Financial Background: Share information about your trading experience and financial background to help assess your suitability.
   • Risk Disclosure: Review and acknowledge the risk disclosure document to ensure you understand the risks associated with trading.
5. Funding the Account:
   • Deposit Methods: Deposit funds into your trading account using preferred payment methods like bank transfers, credit cards, or e-wallets.
   • Minimum Deposit: Ensure the deposit meets the minimum requirement for the selected account type.
6. Account Review:
   • Approval: Once verification documents are approved, the account is activated for trading.
   • Access: Log in to the trading platform with your credentials and start trading.

4. Trading Activities

Trading Activities encompass all the actions and strategies traders engage in when buying and selling financial instruments on the Exness platform. Here’s a summary of the various trading activities:

1. Market Analysis:
   • Fundamental Analysis: Study economic reports, corporate earnings, and geopolitical developments to forecast market trends.
   • Technical Analysis: Analyze price charts, patterns, and indicators to identify trading opportunities.
2. Strategy Development:
   • Day Trading: Execute multiple trades within a day to capitalize on short-term market movements.
   • Swing Trading: Hold positions for several days or weeks to take advantage of medium-term price swings.
   • Scalping: Make rapid, small trades to profit from tiny price movements.
3. Order Placement:
   • Market Orders: Buy or sell an asset at the current market price.
   • Limit Orders: Specify a maximum or minimum price for buying or selling to ensure favorable execution.
   • Stop Orders: Trigger an order execution once a specified price level is reached, managing risk and locking in profits.
4. Portfolio Management:
   • Diversification: Spread investments across various assets and sectors to minimize risk exposure.
   • Rebalancing: Periodically adjust the portfolio to maintain a target asset allocation.
5. Risk Management:
   • Stop-Loss Orders: Automatically close positions at a predetermined price to limit losses.
   • Hedging: Open positions in different markets or use derivatives to offset potential losses in core holdings.
6. Automated Trading:
   • Expert Advisors (EAs): Use trading bots that automatically execute strategies based on predefined algorithms.
   • Copy Trading: Replicate trades made by experienced traders directly into your account.

5. Client Obligations

Client Obligations outline the responsibilities that traders agree to follow when they open and manage an account with Exness. Understanding these obligations ensures compliance and helps maintain a secure, fair trading environment. Here are key client obligations:

1. Accurate Information:
   • Provide accurate and complete personal and financial information during account registration and verification.
   • Update contact details or any other information when changes occur to keep records current.
2. Compliance with Terms:
   • Adhere to Exness’ terms and conditions, including trading rules, platform usage, and risk disclosures.
   • Respect all applicable laws and regulations in your jurisdiction when trading with Exness.
3. Legal Trading Activity:
   • Ensure that trading activities are legal and do not involve fraud, money laundering, or other illicit actions.
   • Avoid using Exness platforms for prohibited purposes or unauthorized financial transactions.
4. Risk Awareness:
   • Understand and acknowledge the risks involved in trading, especially with leveraged products like forex and CFDs.
   • Implement appropriate risk management strategies to minimize the impact of potential losses.
5. Secure Access:
   • Protect account credentials and ensure no unauthorized person accesses the trading platform.
   • Immediately report any suspicious activity or unauthorized transactions to Exness’ support team.
6. Funding and Withdrawals:
   • Fund trading accounts using only personal, legitimate financial sources, and follow Exness’ deposit/withdrawal guidelines.
   • Ensure sufficient margin is available to meet trading requirements and avoid margin calls.
7. Trading Platform Use:
   • Use the trading platform responsibly and avoid exploiting technical issues or system vulnerabilities.
   • Follow proper trading practices and avoid strategies that could disrupt market integrity.

6. Company Rights

Company Rights define what Exness is entitled to do in the context of its services, as well as the commitments it makes to its clients. Here are the key rights and responsibilities:

1. Account Management:
   • Verify client identities and financial backgrounds through know-your-customer (KYC) and anti-money laundering (AML) procedures.
   • Reject or suspend accounts that do not meet verification or compliance requirements.
2. Trading Platform Control:
   • Restrict access to the trading platform for maintenance, security purposes, or in case of unauthorized use.
   • Modify trading platform features or policies as needed, provided clients are given reasonable notice.
3. Monitoring and Reporting:
   • Monitor trading activity for signs of suspicious or prohibited behavior.
   • Report potential violations to relevant regulatory authorities.
4. Fee Collection:
   • Charge applicable fees for trading, withdrawals, and other services as outlined in the terms and conditions.
   • Adjust fees with prior notification to clients.
5. Dispute Resolution:
   • Resolve client disputes following internal policies or in accordance with applicable regulatory frameworks.
   • Refuse claims that violate Exness’ terms and conditions or trading rules.
6. Policy Enforcement:
   • Enforce all terms, conditions, and trading rules to ensure fair and transparent market practices.

7. Privacy Policy

The Exness Privacy Policy outlines how the company collects, uses, stores, and protects clients’ personal information. It ensures transparency in data handling and provides guidance on clients’ rights. Here’s a summary:

1. Scope of the Policy:
   • The policy applies to clients, visitors, and partners using Exness’ platforms and services.
   • It covers all types of data collected, including personal, financial, and technical information.
2. Data Collection:
   • Personal data is collected during account registration, verification, and platform usage.
   • Financial information like bank details and transaction history is gathered to facilitate deposits and withdrawals.
   • Technical information such as IP addresses and browser types is collected for security and analytics.
3. Purpose of Data Use:
   • Fulfill regulatory obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.
   • Provide customer support, manage accounts, and improve Exness’ services.
   • Conduct market research, personalization, and marketing (with client consent).
4. Data Storage and Protection:
   • Data is encrypted and securely stored to prevent unauthorized access or breaches.
   • Retention periods are set according to legal requirements and business needs.
5. Sharing and Disclosure:
   • Data may be shared with service providers, auditors, and regulatory authorities when required.
   • Third parties are bound by confidentiality agreements to use the data only for its intended purpose.
6. Client Rights:
   • Clients can access, correct, delete, or restrict the processing of their personal data.
   • They can withdraw consent for marketing or request data portability.

8. Risk Disclosure

The Exness Risk Disclosure is a document that informs clients about the potential risks involved in trading financial instruments like forex, commodities, cryptocurrencies, and contracts for difference (CFDs). It is crucial for traders to understand these risks before participating in the markets. Here’s an outline:

1. Market Risks:
   • Volatility: Prices can fluctuate significantly due to economic data, geopolitical developments, and market sentiment.
   • Liquidity: Some instruments may become illiquid, leading to wider spreads and difficulties in executing trades at desired prices.
2. Leverage Risks:
   • Trading on margin magnifies both profits and losses, potentially leading to significant losses if markets move against the client.
   • Margin calls and stop-outs can result in the liquidation of positions, affecting account equity.
3. Execution Risks:
   • Slippage: Orders may be executed at different prices due to rapid market movements.
   • Delays: Execution delays can occur due to high volatility, connectivity issues, or technical problems.
4. Trading Platform Risks:
   • Platform malfunctions, server downtime, or internet connectivity problems can disrupt trading activities and prevent order placement.
   • Automated trading strategies may not perform as expected in changing market conditions.
5. Instrument-Specific Risks:
   • Forex: Currency pairs are influenced by interest rates, economic data, and geopolitical factors.
   • Cryptocurrencies: High volatility, regulatory uncertainty, and liquidity concerns.
   • Commodities: Supply chain disruptions, weather conditions, and global demand impact commodity prices.
6. Regulatory Risks:
   • Changes in trading regulations, taxation laws, or political decisions can affect market conditions and compliance requirements.

9. Complaint Resolution

Complaint Resolution at Exness refers to the formal process clients can follow to resolve disputes or issues they may encounter while using Exness’ services. Here’s a step-by-step outline of how Exness handles complaints:

1. Contact Customer Support:
   • Clients should first reach out to Exness’ customer support via email, live chat, or phone to explain the issue or complaint.
   • The support team will gather all relevant information and attempt to resolve the issue promptly.
2. Escalation to the Complaints Department:
   • If the customer support team cannot resolve the complaint, it will be escalated to the dedicated Complaints Department.
   • Clients may also submit their complaint directly to this department via a formal complaint form or email.
3. Complaint Investigation:
   • The Complaints Department investigates the issue, reviewing all supporting documents, communication logs, and relevant information.
   • Clients may be asked to provide additional documentation or clarification to aid the investigation.
4. Resolution Proposal:
   • Once the investigation is complete, the department provides a resolution proposal that outlines the findings and suggested course of action.
   • This proposal is communicated to the client, who can then accept or dispute the proposed solution.
5. Further Escalation (if needed):
   • If the client is dissatisfied with the resolution provided, they can escalate the complaint to a relevant regulatory authority or independent dispute resolution body.
   • Exness is a member of the Financial Commission, which can assist with unbiased dispute resolution.
6. Continuous Improvement:
   • Exness uses feedback from resolved complaints to identify gaps or weaknesses in its services and processes.
   • Continuous improvement measures are implemented to enhance customer satisfaction and reduce future complaints.

These Terms were last updated on June 20, 2024. They are applicable to all use of the Services from this date onwards.